Accommodation Management
Assignment A
1 . List and describe the duties and responsibilities of floor supervisors.
2 . Define the different types of cleaning 1) Daily, 2) periodic and 3) Special Cleaning
3 . Explain the steps to clean brass surfaces, also list the things required to clean it.
4 . Explain the recent changes in Guest Room Key management in five star hotels.
5 . Explain any three reports generated by housekeeping department, list their objectives.
6 . Define purchase, explain the purchase cycle.
7 . Explain the various system that are employed by hotels to reduce water consumption in laundry.
8 . Explain the importance of color and light in interior designing of guest room.
Assignment B
Case Detail :
You are aware that maintaining guest rooms is one of the most important function for housekeeping department. Guest rooms are cleaned and maintained in a very effective and effficient manner, this require thorough planning and standardizing of work. Guest room cleaning require many tasks to be done at the same time you have to ensure that there is time standards has to be followed so as to maintain desired productivity. based on your understanding and skills answer the following questions
Please give your answer in at least 25 words and press save and continue button.
S. No. Questions Marks - 10
1. List the steps you will follow to clean guest room.
2. Describe in detail the difference of cleaning room when guest is present in the room and the procedure followed by housekeeping personnel when DND card is placed outside the room.
3. Explain the steps for cleaning guest bathroom.
Assignment C
Question No. 1 Marks - 10
Box sweeper is
Options
- it is an electric operated cleaning equipment
- it is a mechanical equipment for cleaning carpet surfaces
- cleaning bathroom surfaces
- cleaning gardens
Question No. 2 Marks - 10
Spring cleaning is done
Options
- every week
- only in spring season
- once or twice in year
- every day
Question No. 3 Marks - 10
Size of king size bed sheet in inches is
Options
- 102x112
- 108x110
- 110x120
- 100x120
Question No. 4 Marks - 10
Turndown service involves
Options
- telling guest that currently all room attendants are busy
- preparing room for guest to sleep at night
- second service
- when guest check in late at night
Question No. 5 Marks - 10
It is not a type of weave
Options
- twill weave
- thick weave
- sateen weave
- plain weave
Question No. 6 Marks - 10
Room attendant has to make the room in evening if
Options
- DND card is placed during day shift
- guest room is locked in day shift
- guest is not present in room during day shift
- room attendant doesn’t have time during day shift
Question No. 7 Marks - 10
Dobby cloth is another kind of
Options
- plain weave fabric made of wool only.
- plain weave fabric made of wool only.
- plain weave fabric into which repeating geometric patterns are woven at regular intervals.
- plain weave fabric with solid colors and no designs
Question No. 8 Marks - 10
A restaurant with 150 seats and a turnover of 2 for lunch will require a par stock of serviettes =
Options
- 1200
- 800
- 1600
- 1000
Question No. 9 Marks - 10
Bed linen is stored in ________shelf of trolley
Options
- 4
- 3
- 2
- 1
Question No. 10 Marks - 10
Chute is
Options
- chimney which passes through all the floors to collect dirty linen
- chimney which passes through all the floors to collect dirty dishes
- chimney which passes through all the floors to collect waste
- chimney which passes through all the floors for better ventilation
Question No. 11 Marks - 10
The next stage in laundary after collecting linen is
Options
- washing
- sorting
- pre wash
- stacking
Question No. 12 Marks - 10
The moisture left, even after spinning cloth is removed by
Options
- dryers
- ironing
- sun drying
- dry cleaner
Question No. 13 Marks - 10
Floor seal is applied for
Options
- non absorbent and semi permanent gloss
- absorbent and permanent gloss
- for shining surface only
- for making the floor harder
Question No. 14 Marks - 10
Sleep out room is a room
Options
- when guest is sleeping in corridor due to shortage of rooms
- guest is allowed to sleep in front office due to shortage of rooms
- when guest is not found in his room during night
- a room in garden area isolated from the main building
Question No. 15 Marks - 10
Rentokil and cuprinol is used to kill
Options
- wood boring beetle
- flies
- mosquitos
- bed beetle
Question No. 16 Marks - 10
Taski R3 is used as
Options
- furniture polish
- bathroom cleaner
- air freshner
- glass cleaner
Question No. 17 Marks - 10
Taski ___ is used as furniture polish
Options
- R 4
- R2
- R3
- R6
Question No. 18 Marks - 10
For cleaning bathroom we use Taski
Options
- R 2
- R 1
- R4
- R3
Question No. 19 Marks - 10
Taski R5 is used as
Options
- furniture polish
- bathroom cleaner
- air freshner
- glass cleaner
Question No. 20 Marks - 10
For cleaning floors we use Taski
Options
- R2
- R7
- R4
- R 1
Question No. 21 Marks - 10
Dry cleaning machine uses
Options
- active water
- solvents or thinner
- ionized detergent
- liquid detegents
Question No. 22 Marks - 10
it is not a piece of linen
Options
- mattress
- bed sheet
- bath towel
- bathrobe
Question No. 23 Marks - 10
Parlour room is
Options
- a room with sofa cum bed
- sitting room or a living room not used as a bedroom
- room on the top floor, with one room open to sky
- room with large led screen for watching movie or tv programs
Question No. 24 Marks - 10
Penthouse is
Options
- a parlour room with sofa cum bed
- room with living room attached
- room on the top floor, with one room open to sky
- room with large led screen for watching movie or tv programs
Question No. 25 Marks - 10
Room with attached kitchen is known as
Options
- studio room
- efficiency room
- penthouse
- cabana room
Question No. 26 Marks - 10
Sico room is
Options
- room with king size bed
- room with queen size bed
- room with murphy bed
- room with no beds at all
Question No. 27 Marks - 10
Claok room attendant is responsible for cleaning and maintenance of
Options
- area out side hotel
- kitchens
- public area
- guest rooms
Question No. 28 Marks - 10
Sours are used to
Options
- neutralize alkalinity of detergents
- to make dishes clean better
- to remove dirts from floor
- to clean granite tiles
Question No. 29 Marks - 10
Lead time is
Options
- time duration between ordering and actually receiving the goods
- time duratioin between deciding to order and to place the order with supplier
- time duration between actually receiving the goods and paying the supplier
- time duration between indenting for the goods by the department and the receiving it from the store
Question No. 30 Marks - 10
Stock less purchasing is also known as
Options
- blanket order
- open market purchase
- Just in time purchase
- e purchase
Question No. 31 Marks - 10
it is not an example of element of interior designing
Options
- Space
- Line
- color
- Pattern
Question No. 32 Marks - 10
This is not a right alternative to increase space element in a small room
Options
- use small furniture
- use lot of patterns
- install mirrors
- use solid colors
Question No. 33 Marks - 10
Small referigerator is provided in guest room in which soft drinks and other drinks are stored for guest. It is known as
Options
- mini fridge
- mini bar
- guest supply
- beverage bar
Question No. 34 Marks - 10
First step in cleaning room is
Options
- swtich off lights
- switch off ac and ventilate the room
- start making bed
- dusting the furniture
Question No. 35 Marks - 10
Silver fish is an example of
Options
- japanese delicacy
- decorative fish for aquarium
- pest
- name of cleaning agent
Question No. 36 Marks - 10
Monochromatic color schemes refers to
Options
- using multicolor in interior designing
- color scheme in which hues and shades of single color is used
- color scheme in which black and white shades and hues are used
- abstract color scheme in which designers can make any color arrangement
Question No. 37 Marks - 10
Complementary color scheme refers to
Options
- using adjacent colors in color wheel
- using only primary colors in designing
- using exactly opposite colors of the color wheel
- abstract color scheme in which designers can make any color arrangement
Question No. 38 Marks - 10
Cornice lighting is
Options
- a horizontal fluorescent tube is placed behind a valance board casting upward light which reflects off the ceiling and then down that shines on the drapery, thus producing both direct (downward light) and indirect (up ward light) lighting.
- It consists of placing a continuous series of fluorescent tubes in a grove or trough placed on one or more walls of a room about 12 inches from the ceiling. This enables the light to be thrown on the ceiling and then in the room
- This refers to the underside panel of a built in light source.
- A cornice is installed at the ceiling and directs the light downwards only. It can give a dramatic effect on drapery, wall coverings and pictures also emphasizing on ceiling height
Question No. 39 Marks - 10
Cove lighting is
Options
- This refers to the underside panel of a built in light source.
- A cornice is installed at the ceiling and directs the light downwards only. It can give a dramatic effect on drapery, wall coverings and pictures also emphasizing on ceiling height
- a horizontal fluorescent tube is placed behind a valance board casting upward light which reflects off the ceiling and then down that shines on the drapery, thus producing both direct (downward light) and indirect (up ward light) lighting.
- It consists of placing a continuous series of fluorescent tubes in a grove or trough placed on one or more walls of a room about 12 inches from the ceiling. This enables the light to be thrown on the ceiling and then in the room
Question No. 40 Marks - 10
Capital budget refers to
Options
- expected expenditure on long term assets of organization
- expected expenditure on short term assets of organization
- expected expenditure to run the organization
- expected expenditure to invest in equity of other organization