amity online solve assignment for IT service management
ASSIGNMENT − A
Total Marks: 10
- Discuss the ITIL V3 Service Life Cycle.
- SOA is an Architectural style not an Architecture itself. Explain.
- What are the SOA objectives? How it helps in implementing SOA?
- Based on the types of services, explain the common service classifications used in SOA Projects.
- What is the difference between incident management & problem management.
ASSIGNMENT − B
Total Marks: 10
- Write the characteristics of Web service framework.
- What are the problems faced by the professional engineers in any corporate company?
- What does the message information headers provided by web service addressing include?
- What are various components of ITIL service delivery?
- Why ITIL V3 is considered best public framework for ITSM?
ASSIGNMENT − C
Total Marks: 10
- Why big companies need ITSM more than small ones?
- What is the goal of configuration management?
- Why ITIL is being criticized?
- How ITIL service delivery meet the specific business needs of a customer?
- What is a service desk & why is it important to any company
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