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Amity PGDM In Hospital Administration For Hospital Operation

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Amity PGDM In Hospital Administration For Hospital Operation Sem 1

Assignment C

 

1 .        Discuss the role of Hospital Administrator in Patient care and “Patient is central to Hospital services” Justify.           

2 .        Write briefly on Radiology and Imaging services and comment on the Radiation hazards.

3 .        What are the functional divisions in a hospital laboratory? Also describe the policies and procedures to be followed.        

4 .        Explain briefly the Inpatient and Outpatient services in a hospital.  

5 .        Discuss the organizational setup and zoning of Operation Department.       

6 .        Define TQM and explain its principles.         

7 .        Explain NABL standard with its procedure. 

8 .        Define medical tourism and describe medical tourism in India.       

 

Assignment C

 

Case Detail: 

There is no case study. Answer the following questions

 

1.         How can we calculate the net area required for a radiography room?

2.         What do you mean by Focus group?

3.         What is the significance of medical tourism?

 

 

Assignment C

 

Question No.  1           Marks - 10

Which one of the following would not generally be considered an aspect of operations management?      

 

Options          

  1. Manage inventories    
  2. Secure financial resources      
  3. Maintain quality         
  4. Product or service design

 

Question No.  2           Marks - 10

Which one of the following is not a typical question dealt with by an operations managers?          

 

Options          

  1. How much capacity will be needed in the months ahead?    
  2. What is a satisfactory location for a new facility?     
  3. Which products/services should be offered? 
  4. All are typical of operations decisions.

 

Question No.  3           Marks - 10

Which one does not use operations management?    

 

Options          

  1. A supermarket
  2. A bank.          
  3. A hospital       
  4. They all use it.

 

Question No.  4           Marks - 10

Which one is not generally considered to be an advantage of using models for decision making?  

 

Options          

  1. Providing a systematic approach to problem solving.
  2. Emphasizing quantitative information.          
  3. Providing an exact representation of reality. 
  4. Enabling managers to answer "what if" questions

 

Question No.  5           Marks - 10

A hospital is best described as an example of           

 

Options          

 

  1. service operations with no equivalent manufacturing context           
  2. service operations with no equivalent manufacturing context
  3. continuous flow
  4. project management

 

Question No.  6           Marks - 10

A productive systems approach         

 

Options          

  1. views operations as a separate organisational function          
  2. must provide feedback information for control of process inputs and technology   
  3. is of limited use in service organisations        
  4. disregards human and social concerns

 

Question No.  7           Marks - 10

A service organisation

 

Options          

  1. is relieved of workforce decisions by the marketing function           
  2. falls at the extreme end of the goods/service continuum      
  3. is faced with a highly perishable ‘product’ that cannot be stored in inventory         
  4. all of these

 

Question No.  8           Marks - 10

Why is Operations Management a more encompassing term than Production Management?          

Options          

  1. Operations Management is concerned with multiple products and services 
  2. Operations Management refers to service as well as manufacturing organisations   
  3. Operations is broader including the financing and marketing functions       
  4. Operations makes use of the tools of quantitative analysis and computer systems

 

Question No.  9           Marks - 10

When designing services, which of the following is NOT a key feature      

 

Options          

  1. staff training costs     
  2. customer involvement
  3. simultaneous production and consumption   
  4. intangible components

 

Question No.  10         Marks - 10

In most organisations the largest number of people report to

 

Options          

  1. the operations manager          
  2. the personnel manager           
  3. the marketing manager           
  4. the gatekeeper

 

Question No.  11         Marks - 10

In service operations, the front office is        

 

Options          

  1. the accounts department        
  2. the location of senior staff     
  3. the location of customer contact        
  4. the location of the non-contact support services

 

Question No.  12         Marks - 10

Which of the following generally does not define health care management?           

 

Options          

  1. Design
  2. Management  
  3. Improvement 
  4. Execution

 

Question No.  13         Marks - 10

The average medium-size hospitals inventory represents how much of it current assets?     

 

Options          

  1. 8% to 20%     
  2. 5% to 15%     
  3. 2% to 4%       
  4. 10%

 

Question No.  14         Marks - 10

A decoupling point is best explained as:       

 

Options          

  1. A point in the system where a patient is actively receiving a service
  2. The time of day when there are no patient appointments      
  3. A point in the system when waiting takes place        
  4. The moment a patient's services are complete and s/he is leaving the facility

Question No.  15         Marks - 10

In the hospital product-process framework, a general hospital/emergency room has a:        

 

Options          

  1. High complexity of operations          
  2. Wide Range of products/services offered     
  3. A and B         
  4. A or B, but not both

 

Question No.  16         Marks - 10

 

Evidence-based medicine:     

 

Options          

  1. Is a tool to evaluate alternative treatment methods   
  2. May be a suitable term to describe the success of Florence Nightingale       
  3. A and B         
  4. Is favored by hospitals since they do not want to become easy targets of lawsuits

 

Question No.  17         Marks - 10

In a hospital, employee exposure to blood and bodily fluids will be a component of:         

 

Options          

  1. Process dashboard     
  2. Clinical dashboard     
  3. Customer service dashboard  
  4. Either A or B depending on the hospital policy        

 

Question No.  18         Marks - 10

Improving customer service in hospitals:       

 

Options          

  1. Saves money through reduction in malpractice suits 
  2. Saves money by improving surgical success  
  3. Saves money by reduction in no-shows and lowering nurse turnovers         
  4. A and C only

 

Question No.  19         Marks - 10

Which of the following is an example of a finite population in a queuing system?  

 

Options          

  1. People waiting to purchase fuel at a service station  
  2. Five machines that are repaired by a maintenance worker    
  3. People waiting in line at a teller's window in a bank 
  4. Patients seeking help from a doctor in a private practice

 

Question No.  20         Marks - 10

Which is NOT a benefit of using order sets? 

 

Options          

  1. Encouraging the adoption of evidence-based standards and guidelines       
  2. Enabling clinicians to work more efficiently 
  3. Maintaining compliance with quality and safety standards  
  4. Decreasing the time the patient spends in the hospital

 

Question No.  21         Marks - 10

Medication errors are the most frequent source of preventable medical errors in a hospital. Which of the following is not preventable?         

 

Options          

  1. Selecting a drug that the patient is allergic to without knowing of the allergy         
  2. Selecting the wrong dose       
  3. Selecting the wrong duration 
  4. Overlooking drug-drug interactions

 

Question No.  22         Marks - 10

The medication use process steps are:

 

Options          

  1. Diagnosing, prescribing, preparing, dispensing, administering and monitoring tasks performed in different departments by different people        
  2. Diagnosing, prescribing, preparing, dispensing, administering, billing and monitoring tasks performed in different departments by different people    
  3. Diagnosing, prescribing, dispensing, preparing, administering and monitoring tasks performed in different departments by different people        
  4. Documenting, prescribing, preparing, dispensing, administering and monitoring tasks performed in different departments by different people

 

Question No.  23         Marks - 10

A log that contains information about the prescription order and is used to document the administration of the medication to the patient is:   

 

Options          

  1. Computerized physician order entry  
  2. Prescription order sets
  3. Medication administration record      
  4. Electronic health record

 

Question No.  24         Marks - 10

A side effect or complication from a medication is a(n):      

 

Options          

  1. Drug overdose           
  2. Late effect     
  3. Transition point          
  4. Adverse drug event

 

Question No.  25         Marks - 10

Times when patients move from one setting to another are referred to as:   

 

Options          

  1. Computerized check-in          
  2. Transition points        
  3. Point-of-care  
  4. Discharge summaries

 

Question No.  26         Marks - 10

The process of obtaining and continually updating an accurate list of all medications a patient is taking and then using this list to ensure that patients are given the correct medications is:    

Options          

  1. Medication reconciliation      
  2. Medication administration record      
  3. Computerized physician order entry  
  4. E-prescribing

 

Question No.  27         Marks - 10

The most common causes of medication errors are lack of knowledge about the drug and:

 

Options          

  1. Lack of information about the patient           
  2. Lack of timely test results      
  3. Lack of communication between EHRs        
  4. Lack of time spent reviewing the case

 

Question No.  28         Marks - 10

The most common causes of medication errors are lack of knowledge about the drug and:

 

Options          

  1. Lack of information about the patient           
  2. Lack of timely test results      
  3. Lack of communication between EHRs        
  4. Lack of time spent reviewing the case

 

Question No.  29         Marks - 10

An electronic program that contains information about the prescription order and is used to document the administration of the medication to the patient is:    

 

Options          

  1. CPOE 
  2. EMAR           
  3. MAR  
  4. HER

 

Question No.  30         Marks - 10

For a physician, the designated record set (DRS) includes:  

 

Options          

  1. Appointment schedules         
  2. Medical and billing records   
  3. Requests for lab tests 
  4. Birth and death records

 

Question No.  31         Marks - 10

The progression of patients from when they enter the practice's system by scheduling an appointment until they exit the system by leaving the office after a physician visit.        

 

Options          

  1. Pre-visit          
  2. Post-visit        
  3. Patient flow   
  4. Information flow

 

Question No.  32         Marks - 10

Which is NOT a step in the typical office visit.         

 

Options          

  1. Patient transport         
  2. Patient check-in         
  3. Patient checkout        
  4. Patient examination   

 

Question No.  33         Marks - 10

Which is NOT a benefit of electronic patient check-in.        

 

Options          

  1. Online scheduling of appointments   
  2. Shorter waiting times 
  3. Telehealth       
  4. Fewer errors in data collection

 

Question No.  34         Marks - 10

The clinical information contained in documentation of a patient's visit is.  

 

Options          

  1. Recorded in both the paper record and EHR
  2. The same for either paper or electronic records         
  3. More extensive in the paper record    
  4. More extensive in the HER

 

Question No.  35         Marks - 10

Which is NOT included in the clinical components of an examination.        

 

Options          

  1. HPI    
  2. ROS   
  3. PMH  
  4. CMS

 

Question No.  36         Marks - 10

Measurements of a patient's temperature, respiratory rate, pulse and blood pressure.          

 

Options          

  1. History of present illness       
  2. Progress notes
  3. Past medical history   
  4. Vital signs

 

Question No.  37         Marks - 10

A brief description of the patient's current problem in his or her own words.          

 

Options          

  1. History of present illness       
  2. Social history 
  3. Chief complaint         
  4. Past medical history

 

Question No.  38         Marks - 10

Notes documenting the care delivered to the patient and the medical facts and clinical thinking relevant to diagnosis and treatment.

 

Options          

  1. History of present illness       
  2. Progress notes
  3. Chief complaint         
  4. Past medical history

 

Question No.  39         Marks - 10

Converting data to electronic form only for those patients for whom appointments are scheduled.

 

Options          

  1. Incremental conversion          
  2. Total conversion         
  3. Hybrid conversion     
  4. Partial conversion

 

Question No.  40         Marks - 10

Which is NOT an advantage of using voice recognition.      

 

Options          

  1. Transcription costs are reduced         
  2. It is similar to traditional dictation    
  3. Physicians or assistant must review and edit files     
  4. Information is available in the medical record in less time

 

 

 

 

 

 

 

 

 

 

 

 

Title:
Amity PGDM In Hospital Administration For Hospital Operation (General)
Short Name or Subject Code:  Hospital Operation
University:  Amity
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Select Semester:  Semester- I Select Cource:  PGDM (Hospital Administration)
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