1. Gebra Machines is a large company into manufacturing fire extinguishers and fire safety equipment. With 800 employees in a unit, they have around 40 managers and supervisors. Two of them create problems. Sanish’s team complained that he makes them feel humiliated by his communications with them where as Baban’s subordinates feel frustrated by his lack of decisionmaking ability. Please label the style of communication and their characteristics of Sanish and Baban in detail. (10 Marks)
2. Ms. Mary is retained by Apollo Services for coaching their customer service executives about public speaking. These executives are to be prepared for facing customers in their new large showrooms for high quality leather goods and cosmetic. Please help Ms. Mary by developing a write up about the strategies to overcome stage fear as part of the course book. (10 Marks)
3. Ashok is preparing for his first interview with a large telecommunications company. He is a fresh Engineer and hails from a small town, he learns that there are various rounds for the selection at the company. In light of this case, please answer the following questions. a. Help Ashok with techniques of group discussions. (5 Marks) b. Help Ashok get ready for the interview by developing a checklist for interview preparations. (5 Marks)
University: NMIMS Year: 2015