Organizational Change & Development
Assignment C
1. Why are organisational changes often resisted by individuals and groups within the organisation? How can such resistance be prevented or overcome?
2. How can group dynamics be used by a manager to overcome resistance to change on the part of his subordinates?
3. " Change in organisation should be implemented with the cooperation of the effected employees". Comment.
4. What do you understand by organisation development (OD)? Discuss the assumptions underlying organisation development.
5. Why is it necessary for doing OD? Discuss the steps involved in the process of OD.
6. Discuss the behavioural interventions techniques for Organisation development.
7. “Organisations that fail to change are sure to fall". Comment.
8. Write short notes on five:
A. Planned change,
B. Force field analysis
C. Sensitivity training
D. Action research
E. Grid OD
Assignment B
Case Detail:
Mr. Kulkarni got promotion last year and has been posted as foreman in a production shop. Before his promotion to the management cadre, he had been a supervisor for four years. His work for that job had considerably been outstanding. It may be recalled that Kulkarni joined the company as a trade Apprentice. He did well in his training and his susequent jobs. He rose to the job of a supervisor in about six years. His human reletions were generally good. His colleagues had wished him well on his promotion. To improve the working of his shop, Kulkarni introduced some changes in his shop. He reallocated the the responsibilities of the supervisors and changed the shifts and machines of some operators. He thought that this change would improve the working of his shop. However, from that time onwards Kulkarni began to have trouble as foreman. The supervisors in his shop gave him the silent treatment. The operators seemed to make mistakes even in doing simple things. Everyday there was a machine shutdown. By the end of the quarter, Kulkarni's work shop was showing the poorest production record in the whole of the plant.
Question
1. What do you think has gone wrong?
2. Did Kulkarni make a mistake in introducing the changes? Justify your answer.
3. If you were Kulkarni, what would you do to get the things right?
Assignment C
Question No. 1 Marks - 10
Lewim's process consists of
Options
- Unfreezing stage
- moving stage
- refreezing stage
- All of these
Question No. 2 Marks - 10
New performance appraisal system and incentives usage is part of
Options
- Mobilize commitment
- consolidation of gains
- reinforcement of new programmes
- human resource intervention
Question No. 3 Marks - 10
Moving stage in Lewin's organisational change process considers
Options
- mobilize commitment
- consolidation of games
- monitoring and assessing programmes
- reinforcement of new programmes
Question No. 4 Marks - 10
" Self-designing organisations'" is an example of
Options
- human resource intervention
- technostructural intervention
- strategic intervention
- HRM interventions
Question No. 5 Marks - 10
Formulating SMART performance training objectives are included in
Options
- Human resource interventions
- strategic interventions
- Technostructural interventions
- HRM interventions
Question No. 6 Marks - 10
While describing individual roles, the 'Role ' is called as
Options
- Individual role
- Focal role
- social role
- none of these
Question No. 7 Marks - 10
Organisational Development (OD) process is cyclical and ends, when
Options
- data is gathered
- problem is identified
- desired development result is ontained
- plan is implemented
Question No. 8 Marks - 10
The role negotiation technique for group intervention was developed by
Options
- Roger Harrison
- Bennet and Hailey
- both Roger Harrison and Bennet and hailey
- none of these
Question No. 9 Marks - 10
OD can also be called as a process for
Options
- Performance appraisal
- change of people
- For teaching people how to solve the problem
- all of these
Question No. 10 Marks - 10
People in the organisation should be treated as
Options
- Important resource
- Natural resource
- working capital
- all of these
Question No. 11 Marks - 10
‘In terms of organisational change,' maintenance of status quo' represent
Options
- instability
- stability
- contradiction
- opposition
Question No. 12 Marks - 10
Among the most common and influencial forces of organosational change are the emergence of new competitors and ____________
Options
- Innovation in technology
- new company leadership
- evolving attitudes
- all of these
Question No. 13 Marks - 10
Which of the following strategies refer to slow, gradual or incremental type of change in terms of strategic management?
Options
- Internal development
- external development
- revolutionary development
- radical development
Question No. 14 Marks - 10
Joint venture is an example of which of the following?
Options
- Internal development
- external development
- revolutionary development
- radical development
Question No. 15 Marks - 10
Which of the following is one of the dimensions of the Greiner's Model?
Options
- Growth rate of company
- Growth rate of market
- growth rate of industry
- growth rate of economy
Question No. 16 Marks - 10
Managing change is integral part of _________
Options
- Top management's job
- middle management's job
- every managers job
- first line manager's job
Question No. 17 Marks - 10
Which of the following is not an external force of change?
Options
- market place
- economic change
- work force
- Government law and regulations
Question No. 18 Marks - 10
Falling interest rates would most stimulate what change factor for a manager?
Options
- market place
- economy
- Government law and regulation
- labour market
Question No. 19 Marks - 10
Which change factor did Steve Bennett address in his turnaround of Intuit Inc.?
Options
- Technology
- workforce
- equipment
- strategy
Question No. 20 Marks - 10
Labour strikes are an example of what change factor that may encourage a change in management, thinking and practices?
Options
- Work force
- equipment
- employees attitude
- strategy
Question No. 21 Marks - 10
Internal forces that stimulate the need for change tend to originate primarily from the impact of external forces or from ______-______
Options
- The forces of competition
- Change in technology
- The internal operations of the organisation
- customer demand for the products the company produces
Question No. 22 Marks - 10
Which of the following is not one of the ADKAR change model process?
Options
- Awareness
- determination
- ability
- knowledge
Question No. 23 Marks - 10
When implementing change process, which level of creating a shared vision is essential?
Options
- telling
- testing
- consulting
- cocreating
Question No. 24 Marks - 10
Which of the following factors is least important when selecting a change strategy
Options
- Finance
- Time frame
- expertise
- degree of resistance
Question No. 25 Marks - 10
Change management often fails because of _______________
Options
- Focusing only on process
- Focusing only om results
- No change in reward system
- All of these
Question No. 26 Marks - 10
An integrated tools for measuring the impact of change in the organisation are
Options
- ROI
- Cost of project
- Project of time
- The results chain
Question No. 27 Marks - 10
Which of the following should not be the role of the change agent?
Options
- Facilitator
- Project manager
- Clown
- Educator
Question No. 28 Marks - 10
Culture intervention concentrates on
Options
- Traditions
- precedents
- practices
- All of these
Question No. 29 Marks - 10
Survey feedback system consists of cyclical process, there numbers being __________
Options
- Three
- four
- five
- six
Question No. 30 Marks - 10
Management by Objectives (MBO) programme generally consists of
Options
- four stages
- five stages
- six stages
- seven stages
Question No. 31 Marks - 10
The team of authours, who called organisational development as, practical application of science of organisation is
Options
- Fayle and Taiylor
- Porras and Robertson
- Roggers and Bennet
- None of these
Question No. 32 Marks - 10
Reputation analysis analysis is based on the idea, that ____________
Options
- Hard working workers have reputation
- The company should have reputation in the market
- Powerful people are known to others
- all of these
Question No. 33 Marks - 10
The number of different management approaches for changing entire system, are thought to be
Options
- four numbers
- five numbers
- six numbers
- seven numbers
Question No. 34 Marks - 10
A known OD conceptualise, has indentified prime responsibility of OD consultant, the initiator's name is
Options
- Taylor
- Ishikawa
- Porovasky
- Argyris
Question No. 35 Marks - 10
Which of the following is an OD technique
Options
- Exit interview
- Quality circle
- Organisational restructuring
- Team building
Question No. 36 Marks - 10
Which of these is not a characteristics of OD?
Options
- Long term
- planned
- any change
- behavioural science
Question No. 37 Marks - 10
Which one of these contributions is not credited to Kurt Lewin ?
Options
- Force field analysis
- Action Research
- Transactional analysis
- T=Group
Question No. 38 Marks - 10
Which one of these does not belong to the model of culture proposed by Edgar Schain?
Options
- Artefacts
- Shared responsibility
- shared assumptions
- Espoused values
Question No. 39 Marks - 10
How many roles are defined in Belbin team roles?
Options
- seven
- eight
- nine
- eleven
Question No. 40 Marks - 10
Adult learning theory is also called
Options
- Pedagogy
- Andragogy
- Gynogogy
- Dynogogy