Assignments A
What do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization?
Explain, Philip B Crosby’s contribution in the field of Quality Management. How his ideas similar and different from ideas of Deming?
With the help of a practical example, explain how you will use control charts, also explain the guidelines you will follow to analyze and interpret the results
4. What is Benchmarking, what are the steps you will follow to implement Benchmarking in an organization
5. Explain the role and importance of employees in implementing TQM in an organization, what measure organization should take to deliver a certain level of satisfaction to them?
6. With one example each, explain the seven basic tools of quality management?
7. You are working as a general manager of an organization, explain the various steps you have to take for getting your organization certified for ISO 9000:2000 or ISO 9000:2008.
8. what do you understand by the term work system, “do you think improvement of work system will eventually lead to implementation of TQM” justify your answer
Case Study
A manufacturing plant make wind mill assemblies & can produce 50 units in a month in two period of 15 days each; following is the data for number of defects arising per month.
|
Month |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
AUG |
SEP |
OCT |
NOV |
DEC |
|
Number of Defects per period |
4 3 |
3 2 |
1 0 |
4 5 |
6 7 |
7 7 |
9 6 |
5 4 |
2 3 |
0 2 |
2 3 |
4 3 |
1. Which control chart should be used for the above data and why?
2. Make the appropriate control chart on a graph paper?
3. Interpret the chart and give your recommendation. Whether the process is in control or not?
- (Total 40 Questions)
Total Quality Management
Question No. 1
…….are the areas that will be covered by the organization's processes
Options
- process areas
- product Areas
- private areas
- preset areas
Question No. 2
TQM stands for …….
Options
- Total Quality Management
- Total Quantity Management
- Total Qualitative Management
- To question management
Question No. 3
"Quality is defined by the customer" is
Options
- An unrealistic definition of quality
- A user-based definition of quality
- A manufacturing-based definition of quality
- A product-based definition of quality
Question No. 4
"Poka-yoke" is the Japanese term for …..
Options
- Card
- Foolproof
- Continuous improvement
- Fishbone diagram
Question No. 5
______ are the charts that identify potential causes for particular quality problems.
Options
- Control Chart
- Flow chart
- Cause and Effect Diagram
- Pareto chart
Question No. 6
…….is not a process tools for TQM systems
Options
process flow analysis
histograms
plier
control charts
Question No. 7
………….is about supplying customers with what they want when they want it.
Options
JUT
HET
JAT
JIT
Question No. 8
A fishbone diagram is also known as a ……..
Options
cause-and-effect diagram
poka-yoke diagram
Kaizen diagram
Taguchi diagram
Question No. 9
A maturity model can be used as a benchmark for comparison and as an aid to understanding
Options
TRUE
FALSE
depends
can't say
Question No. 10
According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems
Options
correct
correct to some extent
correct to great extent
Taguchi
Question No. 11
After E.deming, who is considered to have the greatest impact in quality management?
Options
Kauro Ishikawa
Joseph M. Juran
W.E. Deming
Genichi Tagucchi
Question No. 12
All of the following costs are likely to decrease as a result of better quality except ………
Options
customer dissatisfaction costs
inspection costs
maintenance costs
warranty and service costs
Question No. 13
Assured quality is necessary for building customer confidence.
Options
correct
correct to some extent
correct to great extent
incorrect
Question No. 14
At the time of making a purchase agreement with a vendor, what is important to mention about inspection?
Options
the characteristics of the product that are to be inspected
the tolerances that would be allowed
the reputation of the vendor
a & b both
Question No. 15
Based on his 14 Points, Deming is a strong proponent of …..
Options
inspection at the end of the production process
an increase in numerical quotas to boost productivity
looking for the cheapest supplier
training and knowledge
Question No. 16
Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ……
Options
Taguchi Loss Function
Pareto Chart
ISO 9000 Quality Cost Calculator
Process Chart
Question No. 17
Customers are primarily concerned with ………
Options
Communication, courtesy, and credibility of the sales person
Competence, courtesy, and security of the sales person
Competence, responsiveness, and reliability of the sales person
Communication, responsiveness, and cleverness of the sales person
Question No. 18
Deming's 4 step cycle for improvement is …..
Options
plan, do, check, act
schedule, do, act, check
do, act, check, monitor
plan, control, act, sustain
Question No. 19
DMAIC is………
Options
develop, multiply, analyze, improve, check
define, muliply, analyze, improve, control
define, measure, analyze, improve, control
define, manufacture, analyze, improve, control
Question No. 20
elements of quality management system are ….
Options
organizational structure
responsibilities
procedures
all the three
Question No. 21
establishing measurements based on customer needs for optimizing product design is known as ……...
Options
Quality planning
quality improvement
quality control
Quality planning
Question No. 22
……... are used in six sigma
Options
black belt
green belt
both black belt and green belt
none of the Above
Question No. 23
fourteen points framework for quality and productivity improvement was suggested by…………
Options
Crosby
Ishikawa
Deming
Juran
Question No. 24
Identify the cost not likely to reduce as a result of better quality.
Options
Maintenance costs
Inspection costs
Scrap costs
Warranty and service costs
Question No. 25
In Six Sigma, a ………….is defined as any process output that does not meet customer specifications
Options
error
cost
quality
defect
Question No. 26
inspection is part of the …..
Options
quality control
Quality Planning
Quality improvement
Quality circle
Question No. 27
Inspection, scrap, and repair are examples of ………..
Options
internal costs
external costs
costs of dissatisfaction
societal costs
Question No. 28
Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ………
Options
Quality Definition
Quality enhancement
Quality improvement
quality maintenance
Question No. 29
Kaizen is a …... process, the purpose of which goes beyond simple productivity improvement.
Options
weekly
daily
monthly
annual
Question No. 30
Kaizen is a Japanese term meaning ……
Options
continuous improvement
Just-in-time (JIT)
a fishbone diagram
setting standards
Question No. 31 Marks - 10
Plan-do-study-act cycle is a procedure to…..
Options
Overall improvement
Continuous improvement
Permanent improvement
Immediate improvement
Question No. 32
Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below …………..defects per million opportunities (DPMO).
Options
2
2.4
3
3.4
Question No. 33
production issues should be addressed early
Options
correct
correct to some extent
correct to great extent
incorrect
Question No. 34
QFD stands for……..
Options
Quantity for deployment
Quality for deployment
Quality function deployment
Quality for decision
Question No. 35
Quality Circles members are …….
Options
Paid according to their contribution to quality
External consultants designed to provide training in the use of Quality tools
Always machine operators
None of the three.
Question No. 36 Marks - 10
Quality circles work best if employees are initially trained in…….
Options
Group dynamics
Motivation principles
Communications
All of the three.
Question No. 37
quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ….
Options
a project completed in shortest possible time.
a product or service that conforms to the required specifications.
an award-winning product that brings public recognition to the project
an innovative project that establishes qualification of the project team
Question No. 38
Quality practices must be carried out…….
Options
at the start of the project
throw-out the life of the project
at the end of the project
no need to carry out quality practices
Question No. 39
Quality Trilogy includes
Options
Quality planning
quality improvement
quality control
All the three
Question No. 40
Reliability is the degree to which a unit of equipment performs its intended function under …….. for …… of time.
Options
specified conditions; specified period
any condition; specified period
specified conditions; all periods
any condition; any period
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