Accommodation Management
1 . Describe the importance of Housekeeping in Hospitality Operations?
2 . What are the Duties & Responsibilities of Housekeeping Staff?
3 . Explain in your own words the need and importance of hotels.
4 .
Explain the procedures of Cleaning: Guest Room, Vacant Room, over stayed room, VIP room
5 . What are cleaning agents? What are its various types.
6 . What are the Eco friendly practices used by the Hotels? Discuss with examples
7 . State the guiding principles in the key control system.
8 .
What are consisted in Standard Rooms? Also mention the room facilities available in Standard room type.
Case Detail:
There is no any case study. You have to answer the following quastions in appropriate sentences
1. Discuss the history behind the interior designing.
2. Discuss the top key elements used by interior designer in designing the hotel
3. Explain the different types of flower arrangements done in the hotel.
Question No. 1 Marks - 10
----------------------------are smaller independent non-branded hotels that often contain upscale facilities
Options
Extended Stay Hotel
Economy Hotel
Motels
Boutique hotels
Question No. 2 Marks - 10
The ……………… is usually designed to open one specific lock.
Options
Grand Master key
Master Key
Bow
Blade
Question No. 3 Marks - 10
……………..Mattresses is the good value for money and is a cost effective way of buying a quality mattress due to the low production cost.
Options
Memory
Coil Sprung
Pocket & Memory Foam
Pocket Sprung
Question No. 4 Marks - 10
…………….. mattresses are naturally hypo-allergenic and dustmite resistant which make them great for those who suffer from allergies
Options
Pocket Sprung Mattresses
Memory Foam
Latex Foam
Digital Air Mattresses
Question No. 5 Marks - 10
The most luxury suite, where you receive everything. The best possible furnishing and decoration are used in this room.
Options
Presidential Suite
Private Suite
VIP Suite
None of the above
Question No. 6 Marks - 10
A ___________ is a small-sized low-rise lodging establishment similar to that of a limited service hotel, but with direct access to individual rooms from the car park.
Options
Hotel
Motel
Guest House
None of the above
Question No. 7 Marks - 10
A hotel is an establishment that provides ________ paid on a short-term basis
Options
Hotel
Motel
Lodging
None of the above
Question No. 8 Marks - 10
A key is a device which is used to open a lock. A typical key consist of _____ parts.
Options
3 Parts
4 Parts
2 Parts
None of the above
Question No. 9 Marks - 10
Key operates all locks in the Hotel, Including laundry and linen rooms.
Options
Magnetic key
Ruler Key
Grand Master Key
None of the above
Question No. 10 Marks - 10
The …………. act as a guide that provides the manager with the standards, by which they can measure the success of operation.
Options
Data
Budget
A critical management function
None of the above
Question No. 11 Marks - 10
These allocate the use of capital assets that life span considerably in access of one year; these are assets that are not normally used up in day to day operation.
Options
Capital Budget
Monthly Budget
Customer requirements
None of the above
Question No. 12 Marks - 10
Hotel budgets are impacted by a variety of factors, such as seasonality, events, labor and _____________
Options
Customer
Competition
Warehouses
None of the above
Question No. 13 Marks - 10
The aim of all Hotels or establishments that offer accommodation is to provide their customers with ________________and welcoming surroundings that offer value for money.
Options
Merchandising
clean, attractive, comfortable
Customer loyalty
Window display
Question No. 14 Marks - 10
________ are greatly influenced by the flow of business and leisure guests who travel around the world to attend conferences and major events or just to rest and relax.
Options
Hotels
Merchandise storage
Investment
None of the above
Question No. 15 Marks - 10
Organizational Chart provides transparency to employees at all levels.
Options
False
True
Justified
None of the above
Question No. 16 Marks - 10
Item budgeting is another important activity in ________ budgeting
Options
Operational budgeting.
Warehouse budgeting
Purchases
All of the above
Question No. 17 Marks - 10
The layout style mainly differs from hotel to hotel and primarily dependent on its space & size _________
Options
limitations
Economy
Scenario
All of the above
Question No. 18 Marks - 10
The ___________________is responsible for conducting training sessions on handling emergency situations for the staff.e.g they conduct fire drill to train staff to gear up in a fire emergency.
Options
Finance department
Sales Promotion Team
Security department
All of the above
Question No. 19 Marks - 10
A ………… job was to act as a link between Hotels and the Customers.
Options
Customer’s
Mediator’s
Expert’s
Planner’s
Question No. 20 Marks - 10
In the history of Laundry, it was first done in ?
Options
Watercourses
Washhouses
Both a & b
None of a & b
Question No. 21 Marks - 10
The material that is being washed, or has been laundered is also generally referred to as?
Options
Steaming
Drycleaning
Laundry
Pressing
Question No. 22 Marks - 10
In the 1930s …….was introduced and is used today in many drycleaning plants.
Options
Ethane
Phosphates
Silicones
percholoroethylene
Question No. 23 Marks - 10
…………………. prevent dyes from one article from colouring other items
Options
Antiredeposition agents
Dye transfer inhibitors
Carboxymethyl
counteracting foam
Question No. 24 Marks - 10
The ………………… is essentially a part of linen room operations and may be located in the linen or uniform room or serve both these areas
Options
Washhouses
Uniform Room
Linen Room
Sewing Room
Question No. 25 Marks - 10
The length of the cleaning cycle is dependant upon the type of article cleaned and the degree of ____________
Options
Washhouses
Uniform Room
Soiling
None of the above
Question No. 26 Marks - 10
____________________ machines are rated in pounds of fabric (dry weight) the machine can hold.
Options
Dry cleaning
Dish washer
Cleaning agent
None of the above
Question No. 27 Marks - 10
__________ agents and laundry detergents can also affect human health considerably.
Options
Laundry
Distance
Cleaning agent
None of the above
Question No. 28 Marks - 10
Valuables will be stored for the period of 6 months, if the item is not claimed it will be handed over to the finder on an Employee Package pass
Options
True
False
A critical management function
None of the above
Question No. 29 Marks - 10
A Mont blanc belt is a non valuble lost and found item
Options
Meeting
lodging
Customer requirements
None of the above
Question No. 30 Marks - 10
All efforts are made to return items left behind by the guest, before he leaves the hotel premises or the city.
Options
Customer
Satisfaction
Warehouses
None of the above
Question No. 31 Marks - 10
The aim of all Hotels or establishments that offer accommodation is to provide their customers with ________________and welcoming surroundings that offer value for money.
Options
Merchandising
clean, attractive, comfortable
Customer loyalty
Window display
Question No. 32 Marks - 10
The primary function of the housekeeping department is keeping the venue clean and sanitary as part of__________________.
Options
Merchandise display
Merchandise storage
Investment
customer service
Question No. 33 Marks - 10
Organizational Chart provides transparency to employees at all levels.
Options
False
True
Justified
None of the above
Question No. 34 Marks - 10
Roles of a Linen room supervisor are
Options
Controls and checks up the soiled and fresh linen and uniform to and from the linen roo
Issues linen and uniform to the staff.
Controls the linen room.
All of the above
Question No. 35 Marks - 10
The The layout style mainly differs from hotel to hotel and primarily dependent on its space & size _________
Options
limitations
Economy
Scenario
All of the above
Question No. 36 Marks - 10
A ………… job was to act as a link between Hotels and the Customers.
Options
Customer’s
Mediator’s
Expert’s
Planner’s
Question No. 37 Marks - 10
…………………………are smaller independent non-branded hotels that often contain upscale facilities
Options
Extended Stay Hotel
Economy Hotel
Motels
Boutique hotels
Question No. 38 Marks - 10
The ……………… is usually designed to open one specific lock.
Options
Grand Master key
Master Key
Bow
Blade
Question No. 39 Marks - 10
……………..Mattresses is the good value for money and is a cost effective way of buying a quality mattress due to the low production cost.
Options
Memory
Coil Sprung
Pocket & Memory Foam
Pocket Sprung
Question No. 40 Marks - 10
…………….. mattresses are naturally hypo-allergenic and dustmite resistant which make them great for those who suffer from allergies
Options
Pocket Sprung Mattresses
Memory Foam
Latex Foam
Digital Air Mattresses
University: AMITY Year: 2015