Amity BBA Solve Assignment For Principles & Pratices of Management

Body: 

Principles & Practicies of Management (OBB 101) - Semester I

 

Section A

 

Section B

CASE STUDY

When play becomes work Sheetal Banavali's daily routine as a Team Leader at UK 3 in anything but ordinary. Eight straight hours of handling a team of executives servicing customers from halfway across the world is bound to leave anyone exhausted. "I either go to Unwind, which plays great music, or Cuisine, where the food is top of the world. Sometimes I even go to Finesse to get my hairdo right," she says. Unwind and Cuisine, by the way, are theme cafeterias, while Finesse is a beauty salon. And yes, all three are located within the 3 office premises at Mindspace, Malad."We are setting the benchmark in HR practices," says 3 Head (Recruitment and HR Support) Akhil Sharma, who prefers describing the 5,000-employees strong 3 as a Customer Relationship Management (CRM) company rather than a plain Jane BPO. "Our focus is the employee and we believe in nurturing his or her talent." With a Citibank ATM inside the office, a full-fledged gaming arcade, a higher education programme - Gurukul - that has a tie-up with institutions like Narsee Monjee Institute of Management Studies and the Institute of Chartered Financial Analysts of India allowing employees to pursue an MBA or a CA, the only thing missing is bed and breakfast. "By the way, we have three company guesthouses if the staff wants to stay overnight," says Sharma with a laugh, even market leaders joins the game. If BPOs are upping the ante, the IT companies, small and big, aren't far behind. Sudheesh Venkatesh, Vice- President, HR, of the India operations of Tesco, the world's largest grocery home-shopping service in the world, puts the paradigm shift in perspective calling it the 'death of the personnel manager'" The IT industry has effectively ensured that the old personnel department is gone and done away with. Human resources today is completely about talent management and retention," he says. And walking the talk, Tesco offers employees not only maternity and paternity leave, but also adoption leave. "We are an equal opportunity employer and if any employee of ours wants to adopt a child, we will support him or her in every possible ways," he says.The Tesco campus at Whitefield in Bangalore also houses a learning centre where employees can register themselves for a retail certification course from no less than the Indian Institute of Management (IIM), Bangalore. "We have also done away with the probation period because we are in the business of training people," says Venkatesh. Gurgaon-based Eon Technologies, which handles offshore projects across Europe, is a small company by Indian IT standards. "But we have practices which are cutting edge," says Prema Pillai, head of HR at the company. "Tele-commuting, flexi-time and retreats focused on team building are our strong points."

 

QUESTION 1

What principles of motivation are being used here?                       

QUESTION 2

What control tools would be most effective in this kind of work environment?               

QUESTION 3

Can such efforts lead to a consistent behavior in organisations? Give reasons.

 

QUESTION 1

Decreasing the role of subordinates in decision-making is known as?

                       

1. Decentralisation
2. Stabilization
3. Centralization
4. Organization

 

QUESTION 2

 

Which of the following refers to the flow of information among people on the same or similar organizational levels?

                       

1. Diagonal
2. Upward
3. Horizontal
4. Downward

 

QUESTION 3

 

Which of the following is a question that needs to be answered in job analysis?

                       

1. What physical and mental tasks does the worker accomplish?
2. What qualifications are needed to perform the job?
3. When is the job to be completed?
4. All of the above.

 

QUESTION 4

 

______________refers to the ability of individuals or groups to induce or influence the beliefs or actions of other individuals or groups.

                       

1. Power
2. Responsibility
3. Delegation
4. Discipline

 

QUESTION 5

 

Which one management function helps maintain managerial effectiveness by establishing guidelines for future activities?

                       

1. Organizing
2. Planning
3. Staffing
4. Leading

 

QUESTION 6

 

Which is not a leadership theory?

                       

1. Trait theory
2. ERG theory
3. Contingency theory
4. Transactional theory

 

QUESTION 7

 

Which is an esteem need?

                       

1. Basic pay
2. Safety regulations
3. Prestigious office location
4. Training

 

QUESTION 8

 

"What interview is comprehensive, and the interviewer encourages the applicant to do much of the talking?"

                       

1. Unstructured
2. Structured
3. Stress
4. Directive

 

QUESTION 9

 

What are the typical products of job analysis?

                       

1. Job descriptions and job specifications
2. Work standards
3. Work schedules
4. Desired financial incentives

 

QUESTION 10

 

In Basket Technique is used in

                       

1. Production
2. Marketing
3. Training
4. Accounting

 

QUESTION 11

 

Key result areas are usually terms as

                       

1. Objectives
2. Missions
3. Goals
4. KRAs

 

QUESTION 12

 

Which one is not a stage of Group process?

                       

1. Forming
2. Norming
3. Welcoming
4. Performing

 

QUESTION 13

 

MBO was first suggested by

                       

1. F.W. Taylor
2. Henri Fayol
3. Peter F. Drucker
4. Watson

 

QUESTION 14

 

Which managerial function gives attention to influencing and motivating employees to improve performance and achieve corporate objectives?

 

1. Leading
2. Organizing
3. Staffing
4. Controlling

 

QUESTION 15

 

Job Evaluation is a technique which aims at:

                       

1. Establishing fair and equitable pay structure
2. Analyzing of requirement of updating technology
3. Assessing safety requirement of jobs
4. Improving productivity

 

QUESTION 16

 

Which is an advantage of decentralization?

                       

1. Encourages decision-making
2. Easy to have uniform policy
3. Greater Control
4. Decreases complexity of coordination

 

QUESTION 17

 

Performance review is done to

                       

1. Reward work done
2. Focus on areas requiring improvement
3. Giving appropriate feed back to individuals
4. All of the above

 

QUESTION 18

 

The general conclusion of the 'Relay Assembly Test Room Experiments' was that employees would work better if the management were concerned about their welfare and superiors paid special attention to them. This phenomenon was subsequently labeled as the

                       

1. Relay effect
2. Hawthorne effect
3. Behavioral effect
4. Human effect

 

QUESTION 19

 

Which is not a way to overcome the initial resistance to change in organizations?

                       

1. Education and Communication
2. Group inertia
3. Participation and involvement
4. Negotiation and agreement

 

QUESTION 20

 

Management of change refers to

                       

1. Help people to adopt to the change
2. Changing people
3. Change the organization structure
4. Change the top management

 

QUESTION 21

 

Requisites of effective supervision are

                       

1. Technical knowledge of the work
2. Managerial knowledge
3. Knowledge of rules & regulations
4. All of the above

 

QUESTION 22

 

According to Herzberg and his associates are job content factors which lead to job satisfaction?

                       

1. Motivators
2. Hygiene factor
3. Context factors
4. Physiological factors

 

QUESTION 23

 

"The establishment of a distinct area, unit of subsystem of an organization over which a manager has authority for the performance of specialized activities and results is termed_____________"

                       

1. Centralization
2. Departmentation
3. Decentralization
4. Functionalization

 

QUESTION 24

 

Democratic leadership is also know as leadership.

                       

1. Autocratic
2. Participative
3. Bureaucratic
4. Laissez-faire

 

QUESTION 25

 

A/an _______is a vital tool for providing information about organizational relationships.

                       

1. Organizational chart
2. Functional chart
3. Organizational model
4. Functional model

 

QUESTION 26

 

Which control principles suggests that managers should be informed about a problem only when the data shows a significant deviation from established standards?

                       

1. Management by waling around
2. Management by objectives
3. Management by goals
4. Management by exception

 

QUESTION 27

 

Line Managers are:

                       

1. Supervisors
2. Staff authorities
3. Managers with authority to direct operations in their spheres of activity
4. Managers with authority to direct operations in their spheres of activity

 

QUESTION 28

 

"When an employee asks a question or reports a problem to his or her supervisor, this is an example of which direction of communication?"

                       

1. Grapevine
2. Lateral
3. Downward
4. Upward

 

QUESTION 29

 

You have decided to send a message to your supervisor requesting vacation time. You brainstorm some basic concepts and now must decide how to phrase this information for your supervisor. You are at which of the following steps in the communication process?

                       

1. Sending
2. Receiving
3. Encoding
4. Decoding

 

QUESTION 30

 

Group decision-making has certain advantages over individual decision-making. Which of the following statements is not true with regard to group decision-making?

                       

1. It allows pooling of knowledge and information
2. It's a source of personnel development
3. It discourages risk taking
4. It's time consuming and costly

 

QUESTION 31

 

The idea that workers look for meaning in their work and will actively seek out new responsibility is most consistent with which of these needs identified by Maslow?

                       

1. Safety
2. Social
3. Self-actualization
4. Physiological

 

QUESTION 32

 

A manager's posture during a communication with a colleague is an example of which aspect of the communications process?

                       

1. Decoding
2. Non-verbal behavior
3. Informal channel
4. The grapevine

 

QUESTION 33

 

The organization chart is a way of showing

                       

1. How the tasks of an organization are divided and co-ordinated
2. The informal patterns of communication
3. The stakeholders who have an interest in the company
4. The physical layout of the buildings on a site

 

QUESTION 34

 

"When a manager secures the agreement of a colleague to work on a project in return for the promise of providing the colleague with some extra remuneration, what type of power is he or she exercising?"

                       

1. Expert power
2. Coercive power
3. Referent power
4. Reward power

 

QUESTION 35

 

_______________________spans of management create __________structures with many levels of management.

                       

1. Wide ; tall
2. Narrow ; tall
3. Wide ; unpredictable
4. Narrow ; flat

 

QUESTION 36

 

Which of the following is not one of the steps identified as part of the controlling process?

                       

1. Setting performance standards or goals
2. Measuring performance
3. Writing the reports
4. Taking corrective action

 

QUESTION 37

 

"According to Herzberg, which of the following can be classified as a motivator?"

                       

1. Working conditions
2. Pay
3. Supervision
4. Recognition

 

QUESTION 38

 

"Which of the following refers to changing a task to make it inherently more rewarding, motivating and satisfying?"

                       

1. Enlargement
2. Rotation
3. Enhancement
4. Enrichment

 

QUESTION 39

 

The tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces is referred to as

                       

1. Authoritarianism
2. Emotional stability
3. Locus of control
4. Extroversion

 

QUESTION 40

 

________________is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

                       

1. TQM
2. Continuous improvement
3. Benchmarking
4. Empowerment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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