. E1.. Explain the importance of self awareness in building self concept.
2 . 1. What are the techniques of managing emotions at work? Explain.
3 . 1. What do you understand by attitude? “Job related attitudes are significant for understanding Organizational Behaviour”. Explain
4 . 1. Quote an example of school/college life where your performance suffered due to stress. Also mention any of your personal/Professional achievements that
were due to your ability to handle stress in an effective manner.
5 . 1. Answer any three of the following.
a) Components of Attitudes
b) Concept of Emotional Intelligence
c) Eustress and distress
d) Johari Window
e) Listening Process
6 . “Stress is both a friend and foe. A mild stress may lead to increase in employee’s job performance while high level of stress has harmful consequences”.
Elucidate this statement.
7 . Explain the different behaviour styles for handling conflict.
8 .
1. Explain Type “A” and Type “ B” Personality traits
Case Detail :
Q. Read the case study given below and answer the questions given at the end
Case Study
Coping Strategies
This stress audit case study is about Company A, a 100-year- old UK manufacturing
organization. The company employs 15,000 people and operates on 50 sites. It primarily
supplies the agricultural machinery markets.
The company set itself the objective of pulling itself out of a stagnant loss-making
situation and to regain market dominance. It set out to accomplish this by completely
redesigning its manufacturing techniques through lessons learnt from Japanese
companies. The company also implemented a large-scale programme of organizational
restructuring involving decentralization and the establishment of cost centers. However,
the payoffs were not as great as expected, even after several years of development.
The programme of large-scale change, in the context of an already ailing business had
improved performance at a slower than expected rate. Individuals were experiencing
stress also. Changes were being implemented and performance was being improved
slowly but at a high personal cost (in terms of health) and high organization cost (in terms
of disappointing efficiency increases).
Senior managers presumed that middle managers were experiencing the worst stress,
being caught between upper management and the work force. A stress audit was
conducted with middle managers at each site. The hypothesis was confirmed by the stress
audit. An analysis of the stress audit results indicated that stress levels were greater than
expected and that many middle managers had adopted stressed styles of behaviour. The
stress audit revealed that many of the middle managers perceived also that several of the
changes going on around them were outside their influence or control.
Analysis of stress sources and stress coping strategies employed by the middle managers
revealed that the organizational development effort itself had the effect of being a source
of stress. This in turn made it difficult for people to cope with the change of working
practices.
The organization decided therefore to implement additional programmes of stress
counseling, and to address the issues of roll clarity and participation in change planning.
The latter were seen as complimentary inputs to the development process. Efficiency
gains and a reduction of stress were realized as a result.
Based on the above case study, what steps the company should take to reduce Organisational stress?
Question No. 1 Marks - 10
Which of the following best explains why an employee behaves as s/he does?
Options
The environment is the most important consideration in understanding individual employee behavior.
Both the environment and individual differences are important considerations in understanding individual employee behavior.
Neither the environment nor individual differences are important considerations in understanding individual employee behavior.
Employee personality and attitudes are primarily dictated by the environment.
Environmental stressors include-- -
Options
Physical factors
Economical factors
Technological Factors
All of the above
The behavioural outcomes of stress can include-- -
Options
Poor memory
Absenteeism
Burnout
Depression
Question No. 4 Marks - 10
Inter personal Intelligence is the ability to-- -
Options
Understand other people
Understand one self
Understand organization
None of the above
Question No. 5 Marks - 10
Intra Personal Intelligence is a correlative activity-- -
Options
Turned inward
Turned outward
Turned around
All of above
Question No. 6 Marks - 10
Recognizing emotions of others-- -
Options
Empathy
Sympathy
Understanding self
Understanding others
Question No. 7 Marks - 10
Listening process is-- -
Options
Leveling
Sharpening
Assimilation
All of the above
Question No. 8 Marks - 10
People who go through life watching it around them are-- -
Options
Critics
Spectators
Players
None of the above
Question No. 9 Marks - 10
Your five senses and past experiences create your -- -
Options
Thoughts
Feelings
Perception
Expectation
Question No. 10 Marks - 10
Critics usually have a _____________attitude about life.
Options
Positive
Negative
Neutral
None
Question No. 11 Marks - 10
The physical presence but the mental absence of the listener can be defined as-- -
Options
Marginal listening
Passive Listening
Projective listening
Sensitive Listening
Question No. 12 Marks - 10
Levelling and assimilation takes place in__________ Listening.
Options
Passive
Marginal
Active
Empathetic
Question No. 13 Marks - 10
Which is a deterrent to listening Process?
Options
Lack of interest
Stress
Fear
All of the above
Question No. 14 Marks - 10
_____________component represents the beliefs of a person about an attitude object.
Options
Affective
Cognitive
overt
None of the above
Question No. 15 Marks - 10
Self esteem has ________interrelated aspects.
Options
Many
Two
No
One
Question No. 16 Marks - 10
Absenteeism is an outcome of _________symptoms.
Options
Emotional
Physiological
Behavioural
Physical
Question No. 17 Marks - 10
Behaviour style for handling any situation should be-- -
Options
Assertive
Non Assertive
Aggressive
Tactfully
Question No. 18 Marks - 10
___________ people attempt to get what they want by making others feel sorry or guilty.
Options
Aggressive
Manipulative
Passive
Submissive
Question No. 19 Marks - 10
__________is empathetic Listening
Options
Sympathetic
Sensitive
Active
Projective
Question No. 20 Marks - 10
Our tendency to seek out the company of others, even if we do not feel particularly close them, is known as-- -
Options
Social cognition
Relationship
Attraction
Affiliation
Question No. 21 Marks - 10
Which of the four components of social support does NOT correspond to information-giving or anxiety reduction?
Options
Instrumental Support
Informational Support
Emotional Support
Appraisal Support
Question No. 22 Marks - 10
When compared to people who are less physically attractive, attractive people are viewed as being-- -
Options
More Sociable
less assertive
High in integrity
In Worse Mental Health
Question No. 23 Marks - 10
Characteristics of attitude is-- -
Options
Valence
Multiplexity
Centrality
All of the above
Question No. 24 Marks - 10
Stressors at workplace is termed as-- -
Options
Organisational Stress
Family Stress
Physical Stress
None of the above
Question No. 25 Marks - 10
Eustress is-- -
Options
Good Stress
Bad Stress
Neutral Stress
All of the above
Question No. 26 Marks - 10
Factors affecting Organisational Effectiveness are-- -
Options
Overall Performance
Productivity
Flexibility and Adapt ion
All of the above
Question No. 27 Marks - 10
Consequences of stress can be-- -
Options
Physical
Psychological
Behavioral
All of the above
Question No. 28 Marks - 10
The stage of stress where maximum adaption is when the individual restores the equilibrium-- -
Options
Alarm
Resistance
Exhaustion
None of the above
Question No. 29 Marks - 10
______________occurs when we feel insecure, inadequate, helpless or desperate.
Options
Eustress
Distress
Physiological Stress
Psychological Stress
Question No. 30 Marks - 10
There are _____________types of Personality-- -
Options
Three
Two
Multiple
Four
Question No. 31 Marks - 10
Type ‘b” Personality is-- -
Options
Patient
Rude
Competitive
aggressive
Question No. 32 Marks - 10
_______________method does not require the use of judges in scaling the statements.
Options
Thurstone Attitude Scale
Likert’s Scale
Opinion Surveys
Interview
Question No. 33 Marks - 10
____________________refers to any incompatibility that an individual might perceive between two or more his attitudes.
Options
Cognitive Dissonance
Workforce Diversity
Behavioural component
None of the above
Question No. 34 Marks - 10
An atmosphere of objectivity and mutual trust can help reduce-- -
Options
Eustress
Distress
Environmental stress
Organisational Stress
Question No. 35 Marks - 10
In alarm stage, the resistance is-- -
Options
Lowered
Exhausted
Medium
Higher
Question No. 36 Marks - 10
Music-- -
Options
Effects on attitude
Improve morale
Increase Production
All of the above
Question No. 37 Marks - 10
Stress results in-- -
Options
Physical deviation
Psychological Deviation
Behavioral Deviations
All of the above
Question No. 38 Marks - 10
What is the key word in understanding organization structure?
Options
Control
Change
Process
Delegation
Question No. 39 Marks - 10
Which of the following is true of managers in relationship to conflict?
Options
Managers generally encourage low levels of conflict because it improves performance, up to a certain point.
Managers generally ignore conflict.
Managers attempt to eliminate conflict because the organization rewards them for keeping conflict out of their area of responsibility.
Managers show no consistent attitude toward conflict
Question No. 39 Marks - 10
Which of the following is true of managers in relationship to conflict?
Options
Managers generally encourage low levels of conflict because it improves performance, up to a certain point.
Managers generally ignore conflict.
Managers attempt to eliminate conflict because the organization rewards them for keeping conflict out of their area of responsibility.
Managers show no consistent attitude toward conflict
Question No. 39 Marks - 10
Which of the following is true of managers in relationship to conflict?
Options
Managers generally encourage low levels of conflict because it improves performance, up to a certain point.
Managers generally ignore conflict.
Managers attempt to eliminate conflict because the organization rewards them for keeping conflict out of their area of responsibility.
Managers show no consistent attitude toward conflict
Question No. 40 Marks - 10
Organization Structures:
Options
affect group hehaviour more than individual behavior
change rapidly to meet environmental and market change
contribute positively to organizational performance
can be defined simply as activities that occur rgularly